01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
18-03-2015 21:09
@Anonymous User try this help guide from Sky
26-03-2015 20:00 - edited 26-03-2015 20:03
Hi
I bought 2 Now TV boxes in December. They have both been working perfectly up to now, no problems with connection.
As of a couple of days ago the one in my daughters bedroom has lost the connection to the network and now wont reconnect. I've tried powering off the box and restarting it, resetting the box, resetting the router, the "014 error message disable pings" thing, manually entering he network name and password as a private network but no joy, it will not reconnect at all, just keeps on showing the 014 error message.
The box in the kitchen is running fine and we have several devices running off the wifi so the signal is there.
We have Sky broadband through a Sky Hub.
Any help?
Thanks
27-03-2015 14:22
Hi @Anonymous User
Thanks for your post.
Very sorry to hear that 😞
Have you also tried to change your Wireless channel? You have mentioned that you use Sky Hub, so the steps can be found here. Once the steps are done, please reset your Box from the back of it and try again. If the issue persists, please let us know 🙂
Regards,
Birgit
NOW TV Team
27-03-2015 15:44
10-05-2015 20:56
I am having great difficulty in getting my now tv box to connect to network, returns a message
"sory something went wrong.were working on it.
10-05-2015 21:00
I am having great difficulty in getting my now tv box to connect to network, returns a message
"sorry something went wrong.were working on it."
11-05-2015 13:10
Hi @Anonymous User
Thanks for getting in touch with us here at NOW TV.
Can you please let us know if you are able to change your Wifi channel?
You may also want to to try unplugging your NOW TV Box and your router, for a few minutes, then plug them back in and re-try the set up process.
Many Thanks,
Karl
NOW TV Team
06-10-2015 21:40
27-12-2015 21:11
28-01-2016 20:44
Hi,
I am hoping someone can help. I was planning to watch Agent Carter at 9pm but my NOW TV box has decided to play up. I started watching an on-demand programme earlier and it worked fine for about five minutes then started hanging. I got an error message to try again later when I tried to do anything. I reset the box but then it would not connect to the wireless network. I have reset it a few times and it is still not working. I have switched the box off and on. I have even reset the wireless router. It just says not connected. It goes through the process of trying to connect and all three green ticks come up but them it says not connected. So frustrated with this thing. My laptop and Amazon FireTV stick are working fine so I know the wifi is okay. I saw the trick about the pings but when I entered the secret menu the only option I had was to enable the pings so I guess I must have disabled them in the past. Anyone any ideas? If it wasn't for Game of Thrones and Agent Carter I would get rid of it. The current error I am getting is error code 014 although before it did go past this point.