01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
26-10-2014 22:45
27-10-2014 11:50
Hi @Anonymous User
Thanks for getting in touch.
Sorry to hear that.
We have emailed you and waiting for you to reply back 🙂
Kind regards,
Birgit
NOW TV Team
28-10-2014 11:19
30-12-2014 19:53
i have spent 2 hours tonight trying to connect and the now tv screen still comes up with error 2014
i have rebooted as i have changed from bt to vorgin but it just wont connect me and im getting very frustrated
im not it literate but please take me through the steps
@Anonymous User wrote:hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
05-02-2015 12:49
05-02-2015 15:39
Hi @Anonymous User
Thanks for posting. I am sorry to hear you've had issues with your NOW TV Box. Can you try again with only the box connected to the wi-fi and not your phone and laptop.
Something as small as repositioning the router can also help. Can you do a hard reset on the box by putting a pin in the hole at the back of the box for 15 seconds and try again. Let us know if this helps.
Thanks
Ranj
NOW TV Team
06-02-2015 1:22
06-02-2015 7:08
@Anonymous User the fix for error 014 is to disable pings. You'll see that pretty much everyone here in this 100 post thread finally solved their issue.
You say the secret screen doesn't work, do you mean you can't find it, or that once pings are disabled it still doesn't connect?
06-02-2015 12:39
06-02-2015 12:53
Hi @Abijmax,
Thanks for posting.
Really sorry to hear your still getting the 014 error message, I'll send you an email shortly with some questions regarding your account and troubleshooting you may not have tried.
Thanks
Simon
NOW TV Team