26-12-2015 21:05
26-12-2015 21:10
28-12-2015 12:55
I seem to have the same problem. This started only a week ago. Was fine before
30-12-2015 16:14
Hi @Anonymous User
Thanks for getting in touch, sorry to hear this. Are you still having issues with this? Have you tried deleting the app and re-installing and then rebooting the box?
Cheers
Ranj
NOW TV Team
31-12-2015 17:46
Hi. I have tried what you have suggested but this hasn't resolved the problem. On demand videos still will not play. It starts loading the video to completion and then exits back to the Vevo main screen without playing the video
01-01-2016 16:16
Hi @Anonymous User
As @Anonymous User has mentioned, NOW TV have no control over the Vevo App, If you have tried the steps above, I would contact Vevo directly so they can look into the issue with the app.
Thanks
Andy
28-12-2015 17:24
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm sorry to hear about the issues you have encountered with the Vevo app.
You can try removing the app from the list, and then re-adding it from the Roku Channel store.
You may also want to get in touch with Vevo and they should be able to look into this further for you.
Thanks,
Karl
NOW TV Team
28-12-2015 19:25
28-12-2015 19:49
@Anonymous User your contract with NOW TV is to watch NOW TV. If the Vevo app on your iPhone wasn't working you wouldn't demand that Apple fixed it. It's the same with the NOW TV box, faults with 3rd party apps need to be reported to their makers.
29-12-2015 24:50