24-11-2017 22:05
Solved! Go to Solution.
03-12-2017 10:57
24-11-2017 22:42
@Anonymous User
Welcome to the forum. That is strange! I'll get the silly question out of the way first, and you weren't looking at the Sky Store app on the upstairs box by mistake? As that's a pay to rent or buy service so everything needs paying for in there.
However I'm sure that's not the case, so first off open up the NOW TV app on the downstairs box, go to the My Account screen and check what surname you are signed in as.
Then on the upstairs box, do the same and check the usernames match. Even if they do, click the sign out button and then sign back in again making sure you're still using the same username as the one on the box downstairs.
If that still doesn't let you watch both passes then try the following:
Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)
If done correctly a Secret Screen will appear (if it doesn't, press Home to go back to the start and then try again). Choose Update software and allow it to run (even if it reports the same version as you already have).
03-12-2017 10:57