21-11-2013 24:18
Hi i've seen the post here
Last modified 20 Nov 2013
that says the HDMI Lead is the problem ?
this is the lead that was provided with the NowTV Box so do we have to buy another lead ?
i have re-set the box still the same problem, internet speed is ok 20mb +
buying new leads wont solve the problem imo as i have other HDMI Shielded leads and HDMI Leads on my Sky box i have tried them all with the NowTV Box they all have the same problem ? when connected to the NowTV Box Purple screen no picture the Sound is ok.
Is there any ideas how to resolve it ?. numerous leads dont work
is it a Box Firmware problem ?
Thanks
28-11-2016 11:55
28-11-2016 13:07
@Anonymous User wrote:
Switching TV off and on doesn't help
Either unplug-replug HDMI or flip through 9 inputs
@Anonymous User Do you have another lead you can try? 🙂
28-11-2016 13:44
28-11-2016 13:52 - edited 28-11-2016 13:55
I have tried 4 HDMI cables including the official one in the box.
@Anonymous User @Jason-C @SeeMoreDigital
Any ideas? 🙂
28-11-2016 14:32
@Anonymous User Try switching the power off to the TV and Box and unplug all cables.
Leave for a minute, and reconnect cables to the TV and then the box.
Power everything back on, wait for a few minutes and until the box connects and starts up and then should be sorted.
28-11-2016 15:38
@caseyb1993 wrote:@Anonymous User @Jason-C @SeeMoreDigital Any ideas? 🙂
Well....
The NOW TV boxes 'Display type' output mode should really be set to '720p HD TV' as I doubt a 2008 television's HDMI chip-set correctly supports '1080p signals'. Indeed, it's far more likely to support '1080i signals'.
And if the NOW TV box is directly connected to an HDMI switch, splitter or surround sound amplifier, this might cause issues...
Cheers
15-03-2017 9:06
15-03-2017 12:51
@Anonymous User wrote:
Mine had this problem a lot and I had to buy numerous cables no more cheapos
Mine are cheap leads and I've never had that message. 🙂
14-08-2016 2:24
for first time in a year am getting hdcp unauthorised content disabled! get sound no picture! tried resetting- tried unpligging internet and box and replugging- re set password and went thro whole entering internet and now tv box passswords etc nothing working CAN ANYONE HELP?? cant get through to live chat have lg tv on hd setting-never had this prob before going uts! 😞
14-08-2016 8:51