07-11-2013 11:54
Solved! Go to Solution.
07-11-2013 13:01 - edited 07-11-2013 13:01
01-08-2014 14:58
hello,
i am now having the same trouble connecting my now tv box,
problem started after i upgraded to virgin medias big bang bundle with tivo and a new superhub 100mb
before my virgin media upgrade my previous hub worked perfect with now tv box
switched on after upgrade changed ip passwords ect
one minute now tv finds ip/connection/than loses it/same happens over and over.
rebooted it/factory reset it/tried the unping that a few have stated/all with no joy,spoke with virgin media and all connections working perfectly/all my other wireless working perfectly/apart from now tv problem 😞
very frustrating because now tv is a super tv box but seems a few are now experiencing this issue,
just for the info my virgin router wi fi channel set on auto for less traffic
my now tv box running channel 11 wi fi
any ideas or fixes be greatly appreciated thankyou
01-08-2014 16:56
@Anonymous User you'll need to complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:
Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.
If the above is done correctly, you'll see a new screen pop up called Platform Secret Screen which will display two green bars and four further options. Please select Disable Network Pings from the list of available options.
Once you've done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
11-01-2015 13:50
i bought a now tv box for my husband for christmas. i have now wasted 3 hours trying to set it up for him. i have tried everything in this thread.My password is correct. ive tried the secret screen enabled and disabled countless times. but it wont connect to my wireless network. I have the latest virgin hub. please help me before i chuck this box across the room!
11-01-2015 15:10
07-10-2014 22:19
08-10-2014 12:30
Hi @Anonymous User
Thanks for getting in touch.
Could you try these steps:
1. On a PC or Laptop go to your Virgin Super hub homepage.
2. Go to WiFi settings
3. Disable 5ghz
4. Change the 2.4ghz to: WPA2-PSK[AES] then scan your NOW TV box for internet
5. It should then connect.
Thanks,
Sabrina
NOW TV Team
08-10-2014 14:49
21-12-2014 17:10
THANKS GUYS I REALLY THOUGHT I WAS IN A PICKLE THEN WITH OUT U I WOULD OF NEVER KNOWN ABOUT THE MENU AND ENABLING NETWORK PINGS WITH MY VIRGIN MEDIA HUB THANKS AGAIN
04-03-2015 16:45
I have a Plusnet Technicolor router, for last 2 weeks the NOW Tv box has been working fine but now it comes up Error code 014 when I try to connect to the router.
I have been thru the process on NOW Tv page and also reset it but still same problem.
It works fine in my friends house but not in my own......any advice?
04-03-2015 16:56
Hi @Anonymous User
Thanks for posting and welcome to the forum. Sorry to hear about your connection problems. As you've been through the error 14 stuff, I would suggest rebooting your router by turining off waiting 15s and on again. When that's booted up OK do the same with your NOW TV Box.
I would also try altering the position of the box slightly, making sure it's not in a confined space, e.g. put on top shelf rather than middle. This may sound odd, but a slight repositioning of the box can really affect wi fi reception. Have a go with the above & please post back if you're still having no luck