19-08-2015 14:49
I've been trying to connect a 2nd box and had bother until I found your information posts. I've got the box working (finally) using the steps on your other post. However, I keep getting error code 10021 "You've reached the maximum number of simultaneous streams on your account. To watch Now TV on this device, please stop playback on one of your other devices"
I understood I could watch on 2 devices at a time.......and I only have 2 registered to the account anyway.
Is this all related to the current technical problems?
24-08-2015 13:20
I'm having this on my entire account, can't watch anything on any device. And Now TV live chat is not the best
26-08-2015 14:21
Hi @Anonymous User
Thanks for getting in touch. Very sorry to hear you're having issues viewing on your desired devices. Are you still having problems? Having looked into this you should be able to view on your desired devices. Let us know if you can't
Cheers
Ranj
NOW TV Team
26-08-2015 22:38
27-08-2015 15:53
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I have sent you an email in regards to your query.
Please get back in touch with us here on our community if you still experience this issue.
Thanks,
Karl
NOW TV Team
24-08-2015 15:05
Hi @Anonymous User,
Thanks for your posting on the help forum.
I'll send you email shortly.
keep an eye out for it 🙂
Cheers
James
11-10-2015 19:06
hi iam having 10021 problem on my now box how do i solve it
13-10-2015 13:56
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Are you still experiencing this issue?
If yes, make sure you exit the app on all of your devices, wait for few minutes and try again to play out on one of them.
Birgit
NOW TV Team
15-10-2015 19:27
Thanks for the reply I reset the box so far everything is OK