20-11-2015 5:30
Solved! Go to Solution.
20-11-2015 6:31
You need the official Sky cable. Others have different lengths on the polls, have ground in different positions and can have colours the wrong way around. Unfortunately there was never a standard set, so camcorder makers just did what they wanted.
20-11-2015 6:31
You need the official Sky cable. Others have different lengths on the polls, have ground in different positions and can have colours the wrong way around. Unfortunately there was never a standard set, so camcorder makers just did what they wanted.
06-01-2016 11:11
I have the same issue with my quality lead. In reply to " so camcorder makers just did what they wanted " doesn't work with me. I have sold 3 phono to 3.5mm jacks in the trade and they all work with Camcorders and TV's alike with no compatability issues. A normal av cable should work with the NOWTV box, if that's not the case, then unfortunately it is SKY who have designed it to work only with their lead to create more revenue. It has to be said that SKY love to make it difficult. You will have to live with a mono signal and dodgy connection or succumb to SKY's prices.
06-01-2016 12:23
@Anonymous User the "Sky" cable which is supplied by Roku is exactly the same as the one made by Nokia. There is no such thing as a "normal av cable", just lots which look similar.
06-01-2016 12:48
Well let's agree to disagree on that point! It still doesn't help those that require a lead to fit the box which works with fine everything else in the home!
06-01-2016 13:19
worthyness wrote:
Well let's agree to disagree on that point! It still doesn't help those that require a lead to fit the box which works with fine everything else in the home!
I can't agree to that. For example Apple used two different layouts between the iPod and the iBook. This post about the Raspberry Pi B+ shows at least 5 variations of cables and this post about different cables has the line "again, without a set standard, the pinouts inside the female socket from one manufacturer to the next could change."
06-01-2016 13:32
@Anonymous User I know it sounds strange, but @Anonymous User is right on this one. When we first launched the white box, we checked stacks of different cables and the poles are different lengths on them, as we were temporarily out of stock of the correct ones.
The cable for the box is a proprietary cable designed by Roku. I agree it'd make more sense if there was a common standard, but unfortunately that's not the case. The Nokia AV cable for some of their older handsets (I think it was the N95s and later N series models) does work - again, that's a proprietary Nokia cable that just happens to have poles of the right lengths and in the right order.
The best way to get watching is to get the correct cable. I know £5 seems like a lot, but if it's any consolation, it costs more than that for us to acquire them and post them out. We're not profiteering from selling them.
Lastly, on the purple screen issue, that'll be happening because the HDMI output on the box uses HDCP for content protection. There's no "handshake" if it's not connected to a TV at the other end, which is why the box shows a purple screen instead.
Thanks,
Tom
06-01-2016 15:40
Dear Tom-R
This may seem a silly question but bear with me because I believe it may become increasingly important as users/customers try to connect Now TV boxes and other devices to older TVs.
HDCP is a protection protocol designed to prevent the copying of digital multi-media, obviously when something goes wrong users/customers are left with a blank purple screen as the protocol is triggered.
However, I have noticed that a good amount of customers are connecting Now TV boxes (increasingly) to their older TVs, now I do not personally know when HDCP was introduced but I am reasonably certain there could be TVs out there that are too old to know about, let alone understand, the HDCP protocol.
Therefore my question is this, when is a TV too old to use with a Now TV box, as well as other devices that use the HDCP protocol?
UK Bob
PS. I also understand that HDCP 2 is not too far off from being ratified, which could cause even more problems.
06-01-2016 15:48
@ukbobboy wrote:
PS. I also understand that HDCP 2 is not too far off from being ratified, which could cause even more problems.
Hi @ukbobboy
I think you mean HDCP2.2 and it's already been ratified, but it's only used on 4K protected content at the moment, so it's only really used on the 4K content pushed out by Netflix and Amazon instant video.
As now TV isn't anywhere near 4K at the moment. I wouldn't worry too much about HDCP2.2
06-01-2016 15:57
Hi Commanda6
You said: "HDCP2.2 ....... already been ratified, but it's only used on 4K protected content at the moment."
Cheers for that bit of info.
UK Bob