28-10-2014 14:24
Hi,
Maybe I'm the only one, but I just got a Hudl2 and installed the NowTV app and it isn't happy; it thinks the Hudl2 is modified and so now TV watching/Chromecast casting. This was a new purchase from Tesco. I set it up, it asked to update itself and that was that. It's running Android 4.4.4.
Does support need adding for the Hudl2, which I'm guessing does has some modifications by Tesco to ensure all shopping is done with them to get their profits back on track. I'm sure this tablet will sell by the bucket load due to positive reviews and a low price tag.
If it is just me, then any suggestions? If it’s the Hudl2 in general, will support be added?
Thanks!
Solved! Go to Solution.
28-10-2014 15:07
Hi @Anonymous User
Really sorry to hear that you're having this problem.
We'll be in touch via email with some steps you can try to resolve this.
Thanks,
Steve
NOW TV Team
08-12-2015 12:51
Hi @Anonymous User
Thanks for your reply.
The tech team has come back to me advising that they're able to replicate the issue. They're not sure what is causing this, but do think it may be due to the Android OS itself. Currently they will start fixing the issue, however need to gather more information on their end.
Once this is done, I'll be able to let you know. Very sorry about the delay 😞
Birgit
NOW TV Team
12-01-2016 14:33
Hi @Anonymous User
Very sorry about the delayed reply.
We have released an update on the NOW TV app which should resolve the issue you experienced.
Can you please let us know if after the update you still get the same result?
Birgit
NOW TV Team
22-06-2016 15:16
24-06-2016 10:32
Hi @Anonymous User
I will need to speak with our teams regarding this.
Once I have an update I will let you know.
Andy
30-06-2016 15:31
Hi @Anonymous User
I haven't forgot about you 🙂
As you can imagine it's a bit hectic here at NOW TV Towers at the moment with the Kid's Pass and The NOW TV Combo going on .
I have sent another email over to our team today fingers crossed they get back to me within a few days.
Sorry again for the wait.
Andy
01-07-2016 17:36
Hi @Anonymous User
Thanks again for waiting.
Our team have come back and asked if there are any parental control settings for the restricted profile ?
If so can you have a look and see if there are any settings you can tweek that still locks down the profile but allows NOW TV to work ?
Thanks
Andy
01-07-2016 20:07
04-07-2016 10:01
I shall go back to the teams and see if they have any other idea's for you @Anonymous User
30-11-2015 19:26
30-11-2015 19:27