22-07-2022 19:39
My internet works fine. When searching and browsing for stuff but when I go on to WhatsApp or Instagram nothing loads unless I turn off the wifi on my phone, all the other apps work fine
22-07-2022 19:42
Hi @Anonymous User
Have you gone into your online NOW account and change the NOW Broadband Buddy settings from default PG13 to a different age rating ?
https://help.nowtv.com/article/broadband-buddy-troubleshooting
22-07-2022 19:44 - edited 22-07-2022 19:45
Yes. I did do I Have to change the settings
22-07-2022 19:48
Hi @Anonymous User
If changing your NOW Broadband Buddy to something like age 18 doesn't help.
Then a couple of forum members had success going into the NOW Hub Router webpage settings and disabled IPV6.
22-07-2022 19:49
It’s solved the issue , thanks for your help