Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎22-07-2022 19:39

Can’t connect to WhatsApp or load Instagram when on the internet

My internet works fine.  When searching and browsing for stuff but when I go on to WhatsApp or Instagram nothing loads unless I turn off the wifi on my  phone, all the other apps work fine 

0
4 REPLIES 4
schnapps
Legend 5
Legend 5

‎22-07-2022 19:42

Hi @Anonymous User 

Have you gone into your online NOW account and change the NOW Broadband Buddy settings from default PG13 to a different age rating ?

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

0
Anonymous User
Not applicable

‎22-07-2022 19:44 - edited ‎22-07-2022 19:45

In response to schnapps's comment

Yes. I did do I Have to change the settings 

0
schnapps
Legend 5
Legend 5

‎22-07-2022 19:48

Hi @Anonymous User 

If changing your NOW Broadband Buddy to something like age 18 doesn't help.

Then a couple of forum members had success going into the NOW Hub Router webpage settings and disabled IPV6.

0
Anonymous User
Not applicable

‎22-07-2022 19:49

In response to schnapps's comment

It’s solved the issue , thanks for your help