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rallydragon
Mentor

Can’t Download Certain Movies on iPhone

Hello there, 

 

I want to download a film called Love Simon to watch on my iPhone 8 but there is no download button (please see image below). I’ve downloaded another film and that works fine so it’s not that the function won’t work. There’s space on the device so it’s not that also. Can anybody help please and advise why the download button isn’t appearing? 
thanks in advance

 

019566F9-2DDD-4795-B05A-EC280B96F60B.png

 

 

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schnapps Legend 5
Legend 5

Re: Can’t Download Certain Movies on iPhone

Hi @rallydragon 

 

Not all movies or TV shows are down loadable due to rights restriction with the content holder / studio.

 

It's mentioned it in this NowTV article linked below.

 

https://help.nowtv.com/article/download-shows-or-movies-to-watch-offline 

 

I just checked my Android Phone and it also shows for me that this movie doesn't offer the download option feature.

 

You could try NowTV live chat where they should be able to check if this movie is restricted when it comes to downloads or if NowTV have made a mistake their end and accidentally blocked the download feature to this film which needs resolving by them.

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schnapps Legend 5
Legend 5

Re: Can’t Download Certain Movies on iPhone

Hi @rallydragon 

 

Not all movies or TV shows are down loadable due to rights restriction with the content holder / studio.

 

It's mentioned it in this NowTV article linked below.

 

https://help.nowtv.com/article/download-shows-or-movies-to-watch-offline 

 

I just checked my Android Phone and it also shows for me that this movie doesn't offer the download option feature.

 

You could try NowTV live chat where they should be able to check if this movie is restricted when it comes to downloads or if NowTV have made a mistake their end and accidentally blocked the download feature to this film which needs resolving by them.

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rallydragon
Mentor

Re: Can’t Download Certain Movies on iPhone

Thanks @schnapps

 

I wasn’t aware that some were restricted but now you’ve suggested it it makes sense. 

I will send them a message on live chat as suggested however.

thanks again