Purchased 6 month pass 4 weeks ago and now no kids channels

[Anonymous User]

Hello

Absolutely disgusted with this. I would not have subscribed for 6 months via the now tv website had the kids channels not been included.

Now 4 weeks in and no kids channels.

I am a new customer to Now TV but at this rate I will not be returning when the subscription runs out, there was no mention of this when I purchased the pass,

No i have not received an email offering access for the remainder of my pass, just one offering for me to add it on at an extra £2.99 a month

[SeeMoreDigital · Accepted solution]

Hi @Anonymous User,

May I suggest that you contact a NOW TV representative via the forums 'live chat' facility and explain your situation. They're usually pretty quick at resolving such things 😉

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

Thank You, your advise is appreciated

Sorted until my pass runs out.

[SeeMoreDigital]

Nice one 

[Anonymous User]

Good to see that happening:-)