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Morley1
Advocate

No sound

Hi, I’ve just purchased sky day pass on a Samsung tv and there is no sound. Picture is perfect but no sound at all! Please help before Utd / Liverpool game kicks off😫

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12 Replies
schnapps
Legend 5
Legend 5

Re: No sound

Hi @Morley1

I don't own a Samsung smart TV and can only suggest some basic stuff to try, like switch the power off to your TV and Router for about 30 secs.

If that doesn't work, maybe try removing the NowTV App, then re install the App again from your TV Apps Store.

Should you be using an external playback device such has a nowtv box etc, power down both the box and TV and temporarily disconnect the HDMI cable at both ends or alternatively try a different HDMI port on your TV.

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Brownie_
Newbie

Re: No sound

Hi,

Did you find out how to get sound in the end?

I'm having the same problem now!


@Morley1 wrote:

Hi, I’ve just purchased sky day pass on a Samsung tv and there is no sound. Picture is perfect but no sound at all! Please help before Utd / Liverpool game kicks off😫


 

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schnapps
Legend 5
Legend 5

Re: No sound

Hi @Brownie_

A couple of Samsung Smart TV owners had success with getting the sound back on the NowTV App on their TV's by unplugging the power socket of their TV from the mains outlet for about a minute.

Might be worth a go if you haven't tried this already.

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Brownie_
Newbie

Re: No sound

Works ok now, not that I done anything!!

Thanks for replying though!
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Cayh
Advocate

Re: No sound

I have had the same issue since December. I have to switch on and off the tv to make it work.But the kick in the teeth is that the adverts work fine.

 

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JakeMessenger
Mentor

Re: No sound

I have the app on my Xbox one picture quality absolutely fine but no sound is working at all been a problem for a while now any help? 

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gavs82008
Legend 5
Legend 5

Re: No sound

@JakeMessenger 

Have you tried the techie delete and reinstall the app?

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JakeMessenger
Mentor

Re: No sound

Yeah I have tried that made no difference I’m on jvc tv not sure if this makes a difference 

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schnapps
Legend 5
Legend 5

Re: No sound

Hi @JakeMessenger 

 

Bit of a long shot, have you gone into the JVC television menu settings and switched off CEC HDMI and if it's a 4K TV see if switching between HDMI Enhanced or Standard makes any difference.