16-02-2016 21:52
I've had this message for the past 2 days. There's an error connecting, please try again in a few moments. Never had the problem before, I use it every day. Any suggestions? Thanks
17-02-2016 13:25
I'm having this problem as well, it's becoming fairly frequent with a variety of shows. I'm becoming really annoyed with the service.
17-02-2016 16:24
Hi @Anonymous User & @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear that you're having issues with connection.
The first step I would advise is to perform a hard-reset of the box - for steps, click here.
Next, I would try resetting your router by turning it off at the plug for several minutes.
Please let us know how you get on. I'm assuming you are using a NOW TV Box as you've posted in the NOW TV Box thread. If you're using a different device please do let me know and I'll be able to help further 🙂
Thanks,
Rob
NOW TV Team
17-02-2016 19:40
i'm using a laptop, has worked perfectly well for two months or more and now i just get the message, third day now
18-02-2016 20:13
day 4 same problem
18-02-2016 20:31
Utterly useless service, tried connecting on three different devices now, all failed. Thank God I'm not paying for this crap
18-02-2016 20:44
neither am i now, just cancelled both subscriptions
19-02-2016 13:34
Hi @Anonymous User
Very sorry to hear you've still had this issue. Can you try a different browser or clear the browser cache. Can you try rebooting the route or changing the router channel. If you have windows 8.1 or above you can get the app from the Windows store and try that.
Cheers
Ranj
NOW TV Team
21-02-2016 18:51
Hi @Anonymous User,
could you let us know if you've tried any of the troubleshooting @Anonymous User has suggested?
Also please note that NOW TV may not work using a VPN, corporate network or mobile hotspot.
Thanks
Simon
NOW TV Team
22-02-2016 20:34
my last day here, still not working, tried different browers, unplugged everything replugged still not working, guess Amazon and Netflix get my business from now