15-02-2017 9:35
Hi,
I'm currently trying to apply an Entertainment Pass to my account and am getting the following message:
Well, that didn't go to plan
Please wait a moment and try again.
Just wondering if anyone else is having an issue at the moment ?
If not I'll have to contact Live Chat when I get home from work
Darren
Solved! Go to Solution.
15-02-2017 20:14
@SeeMoreDigital, @Anonymous User, @ukbobboy
Hi All,
As promised, I'd thought I come back and give you an update.
As suggested by Ashwini from live chat, I waited until at 19:36 and retried the voucher code and this time it was accepted. This has added the 2 months Entertainment Pass to my account and now it shows that my current offer now ends on: 14 May 2017. I must now remember that when I comes to April and I want to apply my next pass that to wait until after 19:36.
So for anyone else that has the same error message as I had and its the the first day that you can add a new voucher, my advice it to wait until the next day and try again.
Regards,
Darren
15-02-2017 20:14
@SeeMoreDigital, @Anonymous User, @ukbobboy
Hi All,
As promised, I'd thought I come back and give you an update.
As suggested by Ashwini from live chat, I waited until at 19:36 and retried the voucher code and this time it was accepted. This has added the 2 months Entertainment Pass to my account and now it shows that my current offer now ends on: 14 May 2017. I must now remember that when I comes to April and I want to apply my next pass that to wait until after 19:36.
So for anyone else that has the same error message as I had and its the the first day that you can add a new voucher, my advice it to wait until the next day and try again.
Regards,
Darren
15-02-2017 20:36
Nice one @Anonymous User😉
That being said, you would like to think that the NOW TV system is robust enough not to have exhibit such anomalies in the first place...