15-06-2015 17:45
I noticed someone else had this problem but since the issue appears to affect specific episodes I thought a new thread was necessary.
I am trying to watch the Game of Thrones Season 5 finale and the sound is stuttering from the start. I also had this problem with the True Detective finale and as a result was unable to finish watching it as the stuttering kicked in the last 10 minutes of the episode - sure does kill the tension.
I know it's been fixed since, but this occured when I was trying to watch True Detective episode 2 as well and these are the only two programmes I've even watched. Why is this such a recurring problem?
28-06-2015 10:18
@Anonymous User @Anonymous User @Anonymous User
As strange as this may sound, would it be possible for you guys to reset your WiFi Routers.
We tend to find that this helps from previous experiences.
Let us know how you all get on?
Michael
NOW TV Team
29-07-2015 21:10
I couldn't reply to this for a while due to my broadband being knocked out by a storm for two weeks (!), but i note that a number of other users are pointing out this sound problem now also, in a number of threads. Resetting my router made no difference at all, the problem seems to be at your end i'm afraid. I've even noticed in some shows that the sound is alright during the actual programme, but it stutters during the Sky ad (particularly the one in the diner for Sky Atlantic). And i'd say that of all the shows i watch, the one that seems to have the most regular problems is Sky Living's Hannibal.
30-07-2015 10:17
@Anonymous User just a quick question from me, when you say "stutter", is that the sound completely breaking up and going silent for a short while, or is it a crackling noise or something like that?
Only reason I ask is I've recently had a new surround sound system at home, and have noticed a specific advert makes my speakers crackle, but everything else sounds absolutely fine (it's the Ford active parking advert I have the issue with).
What kind of speakers do you use?
Thanks,
Tom
30-07-2015 16:03 - edited 30-07-2015 16:04
It just constantly dips in and out, sometimes so much that entire words are missing. I'm not using any sound system to speak of - when i watch on tv using a Roku box i sometimes use headphones, sometimes not - but the problem is still there. I've even tried different sets of headphones. And when i watch on my laptop, the same problem.
07-08-2015 19:33
I get this on some films and then watch something else and it is OK. Can I get an email to report these? Watching Maze Runner and it has slight issues with sound.
29-06-2015 21:49
Same issues as detailed above. Logged into NowTV on the PS4 to watch Fury, but it is literally unplayable with the sound constantly stuttering. Also the same on other movies I have just tried.
I have had NowTV for several months now and this is the first time this has happened so something has happened/changed to cause this. Netflix is running fine on the PS4 so it must be an issue with NowTV.
Tried resetting my PS4 and router but to no avail.
Decided to send a complaint to NowTV. Don't see why I should be paying for a faulty service.
15-08-2015 17:53
17-08-2015 15:38
Hi @Anonymous User
Thanks for your post and sorry to hear that you're experiencing issues.
Can you tell us some of the films you have issues with, so we could try and replicate them on our end?
Thanks,
Birgit
NOW TV Team
17-08-2015 15:44
17-08-2015 15:45