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Anonymous User
Not applicable

‎31-05-2016 15:16

Please cancel my order

Hi, urgent help needed. i did not order and entertainment pass, now its telling me i did and it has my account has been debited.

 

I need to cancel it and have my payment returned please.

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2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎31-05-2016 15:41

Hi and welcome to the forum,


Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -


  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.


Cheers

Simon-J
Community Manager
Community Manager

‎01-06-2016 16:16

Hi @Anonymous User,

 

I believe this has now been sorted for you but do come back to us if you need any more help with this.

 

Thanks

 

Simon

NOW TV Team

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