Cancelling subscription

[Anonymous User]

I have been trying to cancel my subscription online but when I go into My Passes it directs me to complete my banking details. As I am trying to cancel this why would I have to input these details. I want this cancelled immediately.  

[Anonymous User]

Hi @Anonymous User

It sounds like you're logging in with a different account to the one with which you purchased the pass.  I'd suggest checking your account details on a device which you use to access NOW TV.

Hope this helps

[Anonymous User]

I don't have the box we used as we moved house. Would the username be my email account. Thanks

[Anonymous User]

@Anonymous User

If you go to the sign in page you can use the forgotten username and use the email you signed up for the pass with.