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Anonymous User
Not applicable

‎09-07-2016 21:40

Cancellation

I cancelled the Entertainment Pass just after I started the free trial, but I still appear to have payed for it even though I did not want it. I would like a refund as I have not used it at all and don't plan on.

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Legend 5
Legend 5

‎09-07-2016 21:45 - edited ‎09-07-2016 21:46

Hi @Anonymous User (that's a bit of a mouthfull)

 

Provided you have not viewed any 'Entertainment' content (which the NOW TV people will thoroughly check) you should be able to get some or all of your subscription payments returned to by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers