Hi and welcome to the forum @Anonymous User,
The most probable reason why this is happening to you is because you've somehow created more than one NOW TV account and you have not logged into your 'active' NOW TV account (ie: the account with your current and/or old passes).
Ideally you should be using the same log-in 'user name' (not to be confused with your forum name) and 'password' across all your NOW TV devices including this forum.
By way of confirmation... While you're logged onto this forum (using the log-in details you previously tried with your playback device), click on 'My Account' and check through areas such as: 'My passes' and 'View my bills'. If you dont to see anything listed, there's a good chance that you've somehow created more than one NOW TV account!
That being said, given that this is a public forum (which can be accessed by anybody in the world) and you have an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your [requirements / problem / situation] to them.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
