Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎11-12-2019 13:31

Complaint

After cancelling online entertainment in my accounts with no accounts showing as active. I have lost 6.99 each month as was unable to see why a payment was still coming out of account. 

Sent messages no responce 

Please reenburse all moneie taken over last 10mths as a result of your lack of action to resolve issue. 

Kind regards

Anna 

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎11-12-2019 13:49

@Anonymous User 

This is a customer forum, very rarely you will get a reply from Now TV staff. Use one of the methods to get in touch with Now TV from the below link 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

The best way to request a refund is to fill in the form at the link below

 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help
0
Geluk
Expert 2

‎24-12-2019 11:19

Perhaps someone'll buy you a dictionary for Christmas?

 

  1. Response
  2. Reimburse
  3. monies
0
RoyB
Legend

‎24-12-2019 14:25

In response to Geluk's comment

W⚓

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0