Portrait Artist of the Year S01 E06 Won't Play

[JC2710]

When I try and play Portrait Artist of the Year S01 E06 I get an error and the episode won't play. This happens on smart tv and on Android. Error code is 072 on android. Can anyone else get this episode to play? All other episodes play fine. Thanks

[schnapps]

Hi @JC2710 

Won't play for me either on an Amazon Fire Stick 4K.

Must be a content delivery issue at NOW's end.

Drop them an email using the address in the screenshot below.

[RoyB]

@JC2710 @Simon-J 

@schnapps enjoins me to share these results from trying to play S1E6 of this programme:-

On the NOW app on our LG GX TV I get:-

Unable to load video

Close

Error Code:VSF:SDK.PLAYER_ERROR.PLAYER_LOAD_ERROR

On one of our Roku Express 4Ks:-

CDN error

No more CDNs to cycle

Back                                               FNC

On this iPad (2016 Pro):-

Plays perfectly

On an iPhone(6s):-

Plays perfectly

On a DTR-T4000 YouView box:-

Oops something went wrong.

That didn’t work so we’re going to look into it.

Close

Error code: VSF:SDK.PEI.YOUVIEW.MEDIA_ERR_SRC_NOT_SUPPORTED

On an Android phone (Samsung A53):-

Viewing Stopped

Something’s gone wrong. If the problem persists,

contact Online Support Team. (Error Code 72)

UNKNOWN_OR_INVALID_ERROR

On Windows (10 on a Dell XPS15):-

Plays perfectly

On MacOS (Monterey on an iMac):-

Plays perfectly

Samsung TV (UE32J6300)

Plays perfectly

Apple TV 4K:-

Plays perfectly

I haven’t tried a Firestick because @schnapps has already. Apart from that, I think this covers one of each type and make of device that I have with Now on it; I’m assuming that other models of a given make/type will act the same. No games consoles here to try, though.