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Millie1233
Observer

I NEED HELP ASAP

Hi

 

for the last week everytime I have tried to watch a film as soon as I select it it takes me to the app page.

 

all apps are working fine, however whenever I try to chose a film from the now tv film section it takes me to the app page it has happened for a week!!!!

 

it is updated to the newest update and I have reset it and refreshed the software over 10times please someone help me 

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4 Replies
gavs82008
Legend 5
Legend 5

Re: I NEED HELP ASAP

@Millie1233 

Can I assume you are using a Now TV stick?

FYI that I do not work for NOW, just a NOW customer trying to help
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Millie1233
Observer

Re: I NEED HELP ASAP

Yes I am
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gavs82008
Legend 5
Legend 5

Re: I NEED HELP ASAP

@Millie1233 

So since you’ve done the typical troubleshooting and it’s more or less what we would advise.

 

Jump onto Live chat and report the fault with Now TV staff

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click “chat online” within the green box 

FYI that I do not work for NOW, just a NOW customer trying to help
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gavs82008
Legend 5
Legend 5

Re: I NEED HELP ASAP

@Millie1233 

You said reset the device. Have you tried to set the stick back to factory settings?

 

Worth giving this a try before speaking to Now TV staff

FYI that I do not work for NOW, just a NOW customer trying to help
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