Chernobyl: The Lost Tapes

[Brymac]

Watched this once but when I went to watch it again, it wouldn't play. I don't have that problem with any other  programmes and NOW  have so far been unable to offer a solution .....

Any ideas please?

[Izzie-T]

Hi @Brymac @schnapps @gavs82008 

We are glad that this is fixed for you and everyone. 

Thank you for you all's message again.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T]

Hi @Brymac @schnapps @gavs82008 

Please note the Chernobyl: The Lost Tapes next available time is below

31/03/2022 00:00 - 31/01/2027 23:59

Thank you. 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Brymac]

Oh - and it was me that sent the video of what happens!

Any chance that  you will fix this before it is removed from NOW please???

Bryan

[Brymac]

Here's the latest - Lizzie are you aware of this?

Hi Bryan,

Thanks for getting back to us in regards to your issue with content.

I am sorry for any stress caused.

We are aware of the issue affecting some users with the content, Chernobyl.
 
We are currently working on a fix for this issue and we plan to have this issue sorted As soon as possible so you can get back to enjoying the content.

I apologise for any inconvenience caused.


The NOW Team

[Brymac]

Just so this problem doesn't get lost - it still doesn't work and I am no further  on being able to view this documentary....

When will it be fixed please?

Bryan

[schnapps]

Hi @Brymac 

Same here.

Must be a glitch at NOW end and needs investigating / fixing.