19-11-2015 18:05
18-02-2017 14:05
20-02-2017 9:54
@Anonymous User wrote:
Guys once again I have had to put another post, my problem has lasted for nearly a month now and nothing has changed, I posted on the 22nd Jan that the app wouldn't load properly and then it started loading and then it wouldn't stream it would just give the "somethings not right" message. All of this was reported a long time ago and it still doesn't work. I even replied to an email that you sent me asking if I was still experiencing problems to which I replied yes I was only to have an immediate response saying that the email address wasn't monitored. This is by far the worst customer service I have ever had from you, you have done nothing to help me solve my issue and I have paid once again for two months of viewing where I haven't been able to actually view anything. You clearly don't give a ###### about your customers and I'm clearly not the only person having problems with the ps4 app as I've seen so many posts in the forums from frustrated customers who have basically been neglected by yourselves just because you've taken their money and they can't watch anything.
Please fix this or I will be cancelling my subscription.
Simon Fordham.
@Anonymous User
Hi Simon
Sorry to hear about the issues you've been having
I have contacted our technical team to have your case reopened and investigated further
Someone from the team will be in touch via email, I have also sent you an email with this information
Hopefully we'll have your issues resolved soon
Thanks
Aaron
26-01-2017 24:45
26-01-2017 24:30
24-01-2017 11:48
23-01-2017 11:06
24-01-2017 11:17
@Anonymous User wrote:
Hi Tony, thanks for your reply. There isn't any saved data on the system I've uninstalled it again, reinstalled it, restarted my Ps4 and still nothing, it just sits on the same rotating dots screen. This is really starting to ###### me off as with a lot of your customers. Stop telling us to turn things on and off or check our network connection when every other app works perfectly fine. You know you have problems, you've had them ever since the beginning but yet you still don't do anything to improve it, you just give us temporary fixes. We are all paying for this service but yet we can't use it to its full potential.
@Anonymous User
Hi Simon
Could you let us know who you internet provider is as the issue could be caused by a software issue between our app and the router
Thanks
Aaron
22-01-2017 14:59
22-01-2017 18:53
@Anonymous User wrote:
Hi guys, once again I'm back here with a problem. When I launch the app on my Ps4 it opens and goes to the green screen with logo, then it goes to the black screen with the rotating coloured dots, it just sits on this screen and doesn't change, I have deleted the app and downloaded it again and still no change.
Many thanks,
Simon Fordham
Hi @Anonymous User
Have you tried deleting the cache files stored on the sytem when accessing NOW TV?
You can delete your save data by selecting Application Saved Data Management in the main Settings menu. Choose Saved Data in System Storage and then Delete. Then Uninstall and Install the app again.
Thanks
Tony