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Anonymous User
Not applicable

‎23-07-2016 8:32

Autosubscription

Hi

 

I've just discovered my payments have continued for months without my knowledge. I haven't used the service. How do I get a refund?

Thanks

0
2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎23-07-2016 9:21

Hi @Anonymous User,

 

Provided you have not viewed any 'Sky Cinema' content (which the NOW TV people will thoroughly check) you should be able to get some or all of your subscription payments returned to by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

0
Anonymous User
Not applicable

‎24-07-2016 13:26

Hi @Anonymous User,

 

Thanks for getting in touch. 

 

I will need to have a look into your account and see what's going on, I will then personally email you back. 

 

Keep an eye out for it 🙂

 

Thanks, 

Seema

NOW TV Team

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