25-09-2018 12:30
New Ofcom rules to better protect consumers come into force on 1 October
Consumers will be better protected against nuisance calls, and vulnerable customers treated more fairly, when new strengthened rules are introduced on Monday 1 October 2018.
Last year, Ofcom completed a comprehensive review of the General Conditions – the regulatory rules that all communications providers must follow to operate in the UK.
The aim of the review was to update our rules to ensure that consumers have the protection they need against sharp practices, and to support Ofcom’s enforcement work.
The resulting changes place tougher requirements on all UK communications providers, in a range of areas including nuisance calls, complaints handling and the protection of vulnerable customers.
In summary, the new rules will:
Help to better protect people against nuisance calls
Require telecoms companies to treat vulnerable customers fairly
Help ensure that complaints and customer requests are handled appropriately
Lindsey Fussell, Ofcom’s Consumer Group Director, said: “It’s important that our rules keep pace with developments in the communications market, and continue to give consumers the protection they need.
“Our strengthened rules will help to protect people against nuisance calls and support our work to identify and punish those companies responsible.
“We’ve also introduced special protections to ensure that vulnerable people are fairly treated and that customer complaints are dealt with promptly and effectively.”
11-10-2018 20:35
Hi.
Does anyone know when NowTV are going to implement this?
It's long past 1st October and my caller display isn't working
Thank you
12-10-2018 8:29
They should have been in place on the 1st, not still being worked on when it's already the 12th. Do we have to take up the £1 phone extra and have an automated credit applied each month? Will this cause more work for yourselves? You're still actually advertising it as a paid extra but you have to phone to enable it, what will your agents do if i phone up?
Is it already time to advise Ofcom of your lack of compliance?
12-10-2018 12:03
And, given that the monthly payment for phone & broadband is taken in advance, will there be a pro rata refund (of the £1 fee taken on 22 September) for the period between 1 October & 21 October?!?