Hi and welcome to the forum @Anonymous User,
Given that this is a public forum (which can be accessed by anybody in the world) and you have an 'account' related issue (which is subject to the Data Protection Act), you will need to contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements to them...
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
