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Anonymous User
Not applicable

‎02-12-2017 20:21

Trying to take payment when I have cancelled

Hello,

I have recently cancelled my entertainment pass as I have a voucher coming. However a payment was unsuccessfully taken for the 3rd December for 7.99. It won't let me cancel entertainment (even though I had already done so) because it says they are going to try and take the payment again. Is there a help email?

Thanks in advance
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1 REPLY 1
Andy
Legend 5
Legend 5

‎03-12-2017 9:05

@Anonymous User

 

Welcome to the forum. Always best to cancel passes well in advance of the end date (you don't lose any days by cancelling early) as once NOW TV start the payment taking process the cancel button is greyed out until it completes. 

 

You can send the NOW TV Team a message or get to live chat from the Contact Us page, see if there's anything they can do for you

https://help.nowtv.com/get-in-touch

(choose the options that apply to you, or expand the Anything Else section)

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