Problem trying to contact NOW

[Anonymous User]

Been trying for 2 days now to contact NOW their live chat and message facility is not working. Is there a number that can be called?

[SeeMoreDigital]

---

@Anonymous User wrote:

Please contact me iMMEDIATELY. I have signed up for a FREE trial and you have charged the card i used (which is my girlfriends) when it is supposed to be free. This si a con. If you do not refund me i will be reporting this as fraud. 

---

Hi and welcome to the forum @Anonymous User,

The most probable reason why you've been charged is because the NOW TV system has some of your details already on their system. Currently, only brand new NOW TV customers are eligible for 14-day free trial periods.

That being said, if you're positive NOW TV has made a mistake the best thing you can do is contact a NOW TV representative.

You'll find it easier to contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

i am having the same problems cant get in touch with anyone as none of the links work! useless

[Andy]

@Anonymous User @Anonymous User

You can send the NOW TV Team a message or get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

Usually trying a different device and/or browser gets live chat to work if you have problems, but if you're still having trouble getting there pop onto your My Account > My Passes page

https://account.nowtv.com/passes

and in the FAQ section look for 'I think I've been incorrectly charged', you'll find a request form in there you can fill in instead.

[Anonymous User]

i want to add to my package but it is not working

[schnapps]

@Anonymous User

Are you a NowTV Combo Customer ?

What type of voucher or pass are you trying to add to your account ?

What is shown on your screen or any error message comes up when trying to add a voucher or pass to your account.

If you are trying to add a pass or voucher via the Now TV website with your internet browser by going to My Account > My Passes maybe try disabling your ad blocker, clearing cookies or use a different internet browser.

The more information you can provide the better chance  somebody can offer you further assitance.

[Anonymous User]

i would like to update my package but all it does is whiiirrr and never takes me anywhere to do this

[Anonymous User]

this is a really bad way of customer service can you please advise before i make a complaint and send to the newspapers

[schnapps]

@Anonymous User

I am a customer just like you, if the My Account or My Passes page on the NowTV website is continually loading with the spinning coloured circles then try disabling your ad blocker on your internet browser device.

You can contact Now TV either by way of live chat or drop them a message on the link page below.

https://help.nowtv.com/contact-us/managing-my-devices

Sorry i can't offer any further assistance, live chat might be your best option.

[Anonymous User]

many thanks i am loosing the will to live now i will try that thanks

[Anonymous User]

Thank you I was able to send them a message this time through the faq and filled out the form. Thank you so much for your help.