04-09-2017 16:06
04-09-2017 16:37
Hi and welcome to the forum @Anonymous User,
The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).
Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.
If you don't have a confirmation email, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If you haven't done-so already it's advisable to set-up a PIN code so your little treasures can't purchase the Entertainment, Cinema and Sports services without your knowledge...
Cheers
05-09-2017 9:36
05-09-2017 12:02
@Anonymous User
Do you see an ctive cinema/entertainment pass when you go to your My Account > My Passes page?
http://account.nowtv.com/passes
If so, you should be able to click the cancel pass button and follow all the steps to cancel it.
If you don't see any active passes and you don't see the charges on your bills page
http://account.nowtv.com/bills
then you may be logged into the wrong account and the charges will be coming from a different account. Open up your daughter's NOW TV app and have a look on the My Account screen and it should tell you what username she is logged in as, make sure you log into this website with the same username to cancel.
If you still can't find where the payments are coming from, or you want to ask for a refund, have a word with Live Chat they can help you out. To get to live chat go here
https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged
Finally make sure you set a payment PIN to stop your daughter accidentally purchasing anything by going to your My Account > Payment PIN page
05-09-2017 9:38