15-04-2018 19:26
15-04-2018 19:38
15-04-2018 20:04
Hi @Anonymous User
Is there a possibility that you created two nowtv accounts one for the 14 day free trial and the second account you applied the one month cinema pass with your Mc Donald's prize win (hence the reason why you can't re apply the code) ?
If you have more than one email address i would double check for any nowtv correspondence.
15-04-2018 20:18
15-04-2018 20:24
Hi @Anonymous User
Have you won a McDonalds Monopoly prize before, where i don't believe you can win 2 prizes and add both win prizes to the same type of nowtv pass i.e. Cinema
Perhaps there is something on this help guide that can point you in the right direction.
https://help.nowtv.com/article/mcdonalds-monopoly-wiiiin-2018
15-04-2018 20:45