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Anonymous User
Not applicable

‎03-02-2017 13:07

I have exactly same problem

Same happened to me!! For the past few months all I do is cancel yet this doesn't stop now TV from taking money out my account. Even better on 31st Jan it was taken out not once but twice! Not happy with the service either! Reported this yet the service didt really help much.
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SeeMoreDigital
Legend 5
Legend 5

‎03-02-2017 13:23

Hi and welcome to the forum @Anonymous User,

 

After officially cancelling your subscription or subscriptions (which can only be done by accessing the 'My Passes' area of your 'My Account'), you will be been sent a confirmation email or emails.

 

This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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