Cancelling - Website Loop

[Anonymous User]

I have a NowTV subscription I am trying to cancel, but every time I try to access the My Account > My Packages it won't let me go any further without putting in my card details (which I'm not going to do)

It is extremely frustrating. There is no Live Chat available and no phone number. I just want to stop paying for a service I am not using

[SeeMoreDigital]

Hi and welcome to the forum,

People having multiple NOW TV accounts appears the source of most customers problems such as this. Especially when they don't cancel their subscriptions using the active NOW TV account. Ideally you should be using the same log-in name and password across all your NOW TV devices including this forum.

Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Also, when your issue is resolved, can you come back to this topic and tell us what your issue was? As I suspect you have more than one NOW TV account!

Cheers

[Simon-J]

Hi @Anonymous User,

Like @SeeMoreDigital says this is the cause of not being able to see your account information.

The bets thing to do is, using any email addresses that belong to you go to the "forgotten user name" link on the home page and keep trying different emails that belong to you and it will send you the right username.

If your unsure of the email or need more help let us know and we'll send you an email with a request for some info to help you get to the right account.

Thanks

Simon

NOW TV Team