@AlanDoc
In the Community, Now will never hear you scream.
When you say ‘you’ here, you are solely addressing your fellow customers. Just saying….
But if you can stop SHOUTING for a minute, go and dig out the email from Now confirming that you had successfully cancelled.
And we can go from there.
Cancelling is a difficult, I would say unnecessarily difficult, process, with several steps. But you must go through them all, and if you don’t, you won’t have cancelled, and you won’t get the confirmation email.
I think Now should have another sort of email, for when you start cancelling but neither complete nor actively bail out, to warn you that your intentions may not have been met.
But then there’s a few things about Now I would change, if I had my druthers 😛
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
