Refund

[Sharonkenn]

I’ve been charged over £30 from Dec with membership fees after applying for free trial and paying to watch one movie. I would like to apply for a refund 

[gavs82008]

@Sharonkenn 

You don't and won't speak to staff on here. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

There is NO free trials anymore for starting with. The only time you will be handed a free trial is a bolt on to another membership within the offers section.
https://www.nowtv.com/offers
Of which ALL offers clearly state the free trial and in the T&C explain they will be auto renewed and charged at X amount unless cancelled.

For any chance of a refund you must speak to staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers

[RoyB]

@Sharonkenn 

With one exception, I expect this applies:-

https://community.nowtv.com/t5/Account-Billing/Just-started-being-charged-9-99-do-you-do-this-to-eve...

The exception is that you managed to see the words ‘free trial’ without clearly understanding what that did and didn’t apply to :-

But take the advice in the link on how to contact Now for a refund nevertheless.

Oh, and you don’t ’pay to watch one movie’. With a Cinema subscription, you can watch as many as you like, month to month.