cancel
Showing results for 
Search instead for 
Did you mean: 
Bobla
Advocate

Refund

Cancelled my account, Now has taken money again but says it hasn’t despite it showing on my bank account! Anyone know a customer service email address or phone number?

2 REPLIES 2
RoyB
Legend

@Bobla 

Assuming this is for streaming, there is no phone service for this, but you can use Live Chat

You can contact Now via Live Chat from this link:-

Chat online

Avoid ‘Get Help Quickly’ on this screen. This leads to the Nowbot, an AI bot that might well assist you in navigating the Help; but if you need to talk to Live Chat, you have already gone beyond that, and all the Nowbot can bring you is frustration.

If you still prefer to email,, though, you can do this to:-

customerservices@ nowtv.com

(omit the space, needed here as the Community software ‘eats’ properly formed email addresses).

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Bobla 

To follow up from @RoyB  did you receive an email confirmation for the cancellation? As the cancellation process with NOW is a bit of a pain.

FYI that I do not work for NOW, just a NOW customer trying to help