@Rosie2927
Each membership is separate and need to be cancelled individually.
Did you get email confirmation of the cancellation?
If you didn't then I am afraid to say you did not follow the wonderful cancellation process.
For any chance of a refund you must speak with staff via live chat. Make sure your signed in and hit the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
FYI that I do not work for NOW, just a NOW customer trying to help
