Account closure when the account holder has divorced, left, etc, etc.

[ACCOUNTCLOSURE]

How do you deal with account closure when the account holder has divorced, left the billing address years ago, changed her email, changed her mobile phone and NOW TV refuses on multiple occasions to close the account that is on my email address. Indeed an account that has only been used once in the last 12 months and the TV experience was very poor and I obviously have not used NOW TV since. NOW TV asks for a joint live chat with the account holder, but for the above reasons this will never happen. I have confirmed with the bank that the  prearranged payment has been stopped.  NOW TV does not respond to provide a deadlock letter as suggested by CISAS. Correspondence with [email removed] is like correspondence with a junior member of staff or an AI Bot - totally unable to see, understand and resolve the issue.  The account is to all intents and purposes dead, I still receive rubbish invitations from NOW TV, and unable to cancel and erase the account. Going to report NOW TV to OFCOM and ICO this morning?  Thanks guys.

[gavs82008]

@ACCOUNTCLOSURE 

See this link.

https://help.nowtv.com/article/make-a-data-request

[ACCOUNTCLOSURE]

Thanks gavs following that suggestion, whilst endeavoring to close the account with a human being.  The current process is totally unacceptable and physically impossible to carry out.  NOW TV has to be in place a back stop for theses situations.  Since how come I can pay or close payment to NOW TV but can't delete and erase my account promptly with NOW TV online customer service at now tv.  Presumably NOW TV have oversight of this community thread

[gavs82008]

@ACCOUNTCLOSURE 

You not using the drop down 'Right to erasure'? See screenshot. This covers step by step information on deleting your account.

[ACCOUNTCLOSURE]

Thank you.

Yes tried that yesterday, but NOW TV refuses to accept that I am the account holder, despite using my email address and my sole funding source, because of past divorced marriage, etc.  Trying with gentleman on NOW social team, who seems to have some leverage with the NOW TV admin team, so will give him time.  Far better than the protocol driven, seemingly inflexible, poor empathy from seemingly AI Bots responses from customer service.  Really very poor as set out in my first post. It is just like talking to a brick wall.   Thank you for your suggestion and time, it is much appreciated.