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Clark76
Newbie

Payment

Now have taken my money then said I haven't paid I can see its gone from bank yet they cancelled my subscription saying I haven't paid and can only get bot on chat

 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Clark76 

Payment for what? 

TV or broadband? 

FYI that I do not work for NOW, just a NOW customer trying to help
Clark76
Newbie
Tv sorry 🙈
gavs82008
Legend 5
Legend 5

@Clark76 

To speak with staff you need to click “chat online” within the green box. Avoid “get help quicker” as this is the bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help