Payment failed because i didnt have bank card set up on new mobile i thought it was DD

[Acotty]

Just changed mobile and saved my log in details never thought to add payment method as 1 assumed they have it 2 thought was a direct debit am a vulnerable person with mental health problems and getting frustrated at trying to get live chat I can't get past that bloody bot can anyone help app they don't have a number for TV 

[gavs82008]

@Acotty 

Why have you created another thread for this?

Now tv stopped saying wasnt money in bank 2 days ago there was also ive an overdraft how do i contac

[Acotty]

I thought I didn't explain my self clearly 

[gavs82008]

@Acotty 

You do NOT need to create another thread for it, just add to the existing one. Plus I gave you the way to speak to staff in the first thread you created.

[Acotty]

@gavs82008 I clicked it and I cant find live chat just drop down menus on different topics I appreciate your help 

[gavs82008]

@Acotty 

My post says explicitly to use the 'How to get in touch' drop down. If you don't do this then you won't see the live chat button. 

[Acotty]

I've done everything clicked link and it dont give me a drop down menu nothing 

[gavs82008]

@Acotty 

You should be seeing this.

[Acotty]

@gavs82008 I've took a screenshot  of what's on my screen  when I click link but trying to send you it 

[Acotty]

Def not seeing that my friend 😕