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Anonymous User
Not applicable

‎10-12-2022 12:45

I have been charged for a payment and it is not showing in my account

Hi members,

When I went to book as a new member my broadband I made a payment of £60 instead of £65. I have accepted the payment into my bank account but it does not show as paid in my Now account.Furthermore, I have booked for the arrival of the broadband related items on the 20th December.

Thank you.

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3 REPLIES 3
RoyB
Legend

‎10-12-2022 14:37

@Anonymous User 

Now is patiently waiting for the fiver you still owe them.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Anonymous User
Not applicable

‎10-12-2022 16:27

In response to RoyB's comment

The strange thing is that I have been denied payment.

0
RoyB
Legend

‎10-12-2022 17:24

@Anonymous User 

Not so strange, alas; the Community has a fair few reports of people finding themselves unable to pay Now.

So the only strange thing here is Now’s business model 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0