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Advocate

Easy for children to buy passes

my children were able to buy kids pass even though tv wasn’t switched on but box was. Had a receipt to show this and now cancelled pass but payment taken. Why can this happen without a password and when do I get a refund please

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NOW TV Team
NOW TV Team

Re: Easy for children to buy passes

@5Rick 

 

Hello Rick to prevent this in future you can set up a payment pin https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

 

Once you have done this, then pop over to the live chat where they can process a refund for you 

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Nadine-K
The Now TV Team 🙂
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