Compensation question

[Stumic]

Hi,

I joined Now TV in June this year but due to issue after issue and email after email apologising about still working on getting my broadband/phone line up and running, i was given the auto compensation for 79 days without phoneline etc. 

The compensation is in my account as credit on my account. I phoned up and asked if the money could be transferred to my bank account but was told this is not allowed. The conversation was quite difficult to be honest and not sure if there was total understanding on both sides so I gave up. I dont want to cancel my contract but feel that I should have the option of how the compensation is paid. Anyone else had any issues with this?

Thanks a lot.

[gavs82008]

@Stumic 

Have a nosy at this link. The first drop down for FAQ should explain it for you.

https://help.nowtv.com/article/auto-compensation

[Stumic]

Thanks a lot for reply. Yeah I had seen that but was hoping that they might change their stance rather than lose a customer. I cant see why it would matter to Now TV how the compensation was paid. So basically to get the money paid, I would need to cancel my service and would receive the refund via bank or cheque?

[RoyB]

@Stumic 

No, Now would apply it to the Early Termination Charge and then come after you for the rest of it 😢

[Stumic · Accepted solution]

Actually just sorted it. Spoke on phone again and very helpful lady has transferred the money to my bank. Thanks a lot for replies.