Charged after cancelling

[Sue1]

I started a free trial of Cinema and Entertainment and cancelled within the period stated. I was the charged in October and November.

Tried using the Bot but it doesn’t understand anything I say.No phone numbers….how do I contact these people?

[gavs82008]

@Sue1 

You said you cancelled. Did you get an email confirmation of the cancellation? If not then I hate to say you didn’t go through the lengthy process to cancel.

To speak with someone, you need live chat. Absolutely nothing gets sorted on here.

Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership