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Anonymous User
Not applicable

‎27-12-2020 20:18

Can you fix my device limit

I only use it on my living room TV and bedroom, via cast and I got a message today to say I need to wait until January 

 

Please either fix this immediately or cancel and refund me, what a joke 

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3 REPLIES 3
Anonymous User
Not applicable

‎27-12-2020 20:19

I am not paying when I cannot use it 

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Anonymous User
Not applicable

‎27-12-2020 20:20

In response to Anonymous User's comment

And you make it impossible to get hold of any staff

 

1. Limit devices by IP, surely that makes more sense

2. Remove the text on your website, 90% of issues are fixed with an article, that's ###### and its a get out for not having to pay for staff to man the phones. What an absolute joke

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gavs82008
Legend 5
Legend 5

‎27-12-2020 20:40

@Anonymous User 

This is purely a customer forum. So ranting and demanding a refund won’t get you anywhere on here.

 

To get your device limit reset jump onto live chat and speak with Now TV staff directly.

https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure you click “chat online” within the green box 

 

Or you can send an email. To the address in the picture below 

E9E7A031-DC51-43C7-BB14-C6A0888F4AF7.jpeg

 

FYI that I do not work for NOW, just a NOW customer trying to help
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