Can't login to account on either my iPad or Android phone

[Anonymous User]

Hi,

I've just started my free trial for NowTV and can watch programmes on my laptop with no problem, but when I try to login to my account through my iPad and Android phone app I keep getting a message saying "Account Details Incomplete". I have already accepted the Terms & Conditions and added a memorable question security to the account. Not sure what else to do.

Cheers for any help in advance.

[caseyb1993]

Hello @Anonymous User 🙂

Have your iPad and Android been modified anyway and were they bought in the UK? 

Also do you have a VPN set up? If you do, you will need to disable it. 🙂

[Anonymous User]

Hi Casey,

They haven't been modified at all, I'm currently using them in Ireland at the moment though if that makes any difference? I also do not have a VPN set up.

[Andy]

@Anonymous User

Is that Republic of Ireland? If so that's likely to be the cause of the problem as UK users of NOW TV can't currently access the service outside of the U.K. (ROI has its own separate NOW TV service).

https://help.nowtv.com/article/can-i-watch-now-tv-abroad

You should be able to sign in successfully when you get back.

[Anonymous User]

Hi Andy,

I changed my iPad's region to Ireland and re-downloaded the NowTV app, logged in and is working perfectly now.

Thanks for the help

[Andy]

@Anonymous User

Should have spotted you're an ROI user when you mentioned security question, but glad you're sorted now just in time for GoT tomorrow! 🙂

[Anonymous User]

Yes, exactly! Would've struggled on without it until I was back in England, just can't bear to miss it!

Cheers for the help 🙂