I had to do a reset on my Youview box today due to errors, the box is now working again.
I use this device to view movies.
When trying to watch movies on this box i now get a warning that all my devices are taken as i have 4 already.
My box is now being viewed as a new device even though its the same machine already on my list of 4.
I deleted an item to make room for another device and have it working again, but my issue is i have to now reset my other youview box and the same will happen again, but i can`t just delete and add another device for a whole month.
How do i get around this waiting a month?
Hi and welcome to the forum @Nicnacnoo,
Yes, ordinarily you are permitted to change one registered device per month, which comes into effect at the beginning of the next new month. However, for 'forced' device limit resetting you will need contact a NOW TV representative.
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Once you have reached the 4 device limit and made the 1 change in the calendar month, then your only option is to speak to NowTV live chat and explain to them what's happened and under their discretion they can free up a device slot for you to make the device amendment.
If under Manage My Devices you are showing the same YouView box twice, then you need to speak to live chat explain to them what's happening and ask them to remove one of the duplicated YouView boxes.
I have two youview boxes and 3 are listed.
I was trying to avoid customer services.
My biggest concern is why the same box is being seen as a new box and is this going to happen every time i reset my boxes?
Youview have done new updates that basically freeze up their boxes often, and if i reset each time i will have to keep going through this.
17-07-2017 17:37 - edited 17-07-2017 17:38
Perhaps there is some glitch with Manage My Devices, i would suggest contacting live chat and get one of the duplicated YouView boxes removed (Hopefully you have either ID them or you know which box on the list of four is the duplicate) and then see what happens in the future if this occurs again should you need to factory reset the boxes.
I would suggest keeping live chat online until you have checked that they have removed the correct duplicate box.
Unfortunately live chat is your only option, unless you get lucky on here where a NowTV Forum Team member picks up your post quickly on the forum where they may be able to assist you.
Because every time i used them before for other reasons you sit there forever waiting for them to "check your account" and "just a few more moments" etc,etc.
Last time i made a simple error on my email address and spent 40 minutes trying to explain the very simple problem to the customer service agent, who just didn`t have a clue.
You know, not all customer service agents are dummies, some of them are very good, in fact in all my dealings with them I have only found one who was questionable.
So Davey, don't tar them all with the same brush.