Scrolling down season won't work

[Anonymous User]

Hi all,

I am trying to select season 10 of Grey's anatomy.

On the first screen when I select the boxset are available 9 seasons. If I move down and trying to go on season 10,11 and 12 the yellow line that mean a I can select that buttom, automoticaly jump straight to the top.

It's absolutely frustating.. 

Any advice please? I don't wanna keep moving from Xbox to apple TV(that I have already put away 3 months ago because is not need it)

Thank you !

Giovanni 

[Anonymous User]

Hi there @Anonymous User

Thanks for posting this on ur Forum 🙂

I've just taken a look into that and can see exactly what you're talking about.

I'm going to get this issue raised so we can get it fixed as soon as possible.

In the meantime, I noticed that the abc studios version of Grey's Anatomy was working alright to get Season 10 and 11. If you do a search for Grey's Anatomy on the NOW TV Xbox One app, it should be the second option and you'll see the abc studios logo there.

Just so you can get your fix of the show till we've got our fix 🙂

Thanks,

Ryan

NOW TV Team

[Anonymous User]

Hello
This is happening to me as well, with Bones. And there are only a couple of days left for S11E1. Will I not be able to watch it?

[Anonymous User]

I'd logged in into my account online (on my Mac) added the TV show on my
favorites, played the episode that I want it. Stopped, back to my Xbox. Now
TV, my show and resumed from there. Every time I play from there and it's
fine.

[Anonymous User]

Hi @Anonymous User,

Thanks for your post.

So that we can look into this for you can you please let us know what device this issue is happening on?

Thanks,

Seema

NOW TV Team

[Anonymous User]

Also Xbox One. Each time I try to select a season above 9, it skips back to season 1.
Ben

[Anonymous User]

i @Anonymous User,

Thanks for getting back to us with the extra information.

I'll get this looked into by our content team.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

Yep I'm having same issue scrolling through and programme that has more than 9 seasons, it just keeps reverting back to the top of the list

[Anonymous User]

Hi @Anonymous User, @Anonymous User, @Anonymous User

Thanks for your posts.

Our technical team is aware of this issue and are currently working towards getting it fixed. Sorry for any inconvenience caused.

Once we have more information, we'll let you know.

Birgit

NOW TV Team

[Anonymous User]

I am also having this problem on the Xbox one, can't get to season 10 onwards. Even if I go to season 9's episode list and scroll down to the last episode it still takes me back to season 1 if I scroll further.

[Anonymous User]

Hi, I am unable to watch season 10 onwards of greys anatomy on the Xbox one. When I scroll down it goes back to season 9 after season one. If I go to the episode list of season 9 and scroll to the end where it would normally take me on to the next season it still goes back to season 1.

Kind regards

Michelle

[Anonymous User]

Hi @Anonymous User,

Sorry for the inconvenience.

We're working on getting this resolved as quickly as possible. Hpwever, unfortunately we don't have a time frame on this just yet.

If you're able to use a different device, you will be able to watch Season 10 onwards on any other NOW TV supported device

Thanks,

Rich

The NOW TV Team

[Anonymous User]

Just to chime in I have exactly the same issue - I now have some very dissapointed family members who are not able to watch any series past series 9 😞  

[Anonymous User]

Hi there

So this was raised back in february and it is now the 2nd of June and this problem still has not been resolved on Xbox One. I would like to know what is taking so long to fix this issue

Amber

[Anonymous User]

Hi @Anonymous User

As I mentioned in  the post above this will be fixed in the next release this month.

Thanks

Andy

[Anonymous User]

Hi there

sorry but that doesn't answer my question of why it has taken several
months to correct this issue in the first place, so please can you answer
that?

Also what date this month will the update be available?

[Anonymous User]

Hi @Anonymous User

By the time we investigate the issue, then we need to fix the app, test the app and then get it approved by Microsoft to release into the store, This all takes time to get that all processed.

We don't have a definite date at the moment as were still waiting on the overall approval to get it released, But we hope to have it within the next few weeks.

Thanks

Andy

[Anonymous User]

I'm having this issue as well! Have been for weeks, why is it taking so long to fix? 

[Anonymous User]

Hi All

Our development team are aware of this issue.

I will try and find out more information and update you all.

Thanks

Andy

[Anonymous User]

Any update yet ?

[Anonymous User]

I am having the same issue on xbox one. 

cant scroll down past season 9 of geordie shore. 

any ideas on how to fix? 

tried to play via my tv section but no luck.